By Atoyebi Nike
The Corporate Affairs Commission (CAC) has announced plans to deploy an Artificial Intelligence (AI) agent to address a backlog of 7,000 company registration applications and ease service delays.
Registrar-General/CEO of the CAC, Hussaini Ishaq Magaji, SAN, disclosed this on Monday in Kano during a stakeholders’ forum, noting that the AI tool will handle requests across compliance, registry, and customer service functions with improved efficiency.
“In a bid to tackle the backlog of 7,000 registration applications… an AI agent was in the pipeline to handle requests across compliance, registry, and customer service with speed and accuracy,” the Commission said in a statement quoting Magaji.
He acknowledged challenges since the Commission’s AI-driven portal was launched in June, with users reporting payment glitches, delayed approvals, and difficulty submitting documents. According to him, these setbacks resulted in the growing backlog.
The Registrar-General explained that the new AI agent will also manage the high volume of daily inquiries. “The system receives no fewer than 3,000 emails per day. The AI tool being developed can read and comprehend those emails within a minute, detect duplicate requests, and reroute messages to the appropriate departments for faster resolution,” he said.
Magaji assured stakeholders that the Commission is working to stabilise its new AI-powered portal. “Problems have been identified, and solutions are already in motion,” he stated.
Despite initial difficulties, the CAC said the portal has been processing more than 11,000 transactions daily since July, describing the automation as a major leap toward simplifying company registration and improving Nigeria’s business environment.
